FAQ

Yes, We can arrange site visit to our recent completed projects but all depends on the customer’s availability.

No. we need to follow the design process to finalize the design. Please visit our website for more information.

There will be no-refund. In any case, we will save the time so that you can *move –in date will be earlier than expected.

We have Ocean of options, we are pretty much sure that you will like those .Because we are working with the best bands in this Home décor segment. Even though, if you don’t like and wanted choose from others, you can but we need to check the possibilities.. 

As per the company terms and conditions, refund will applicable if you opt out after 3 days from the Booking amount released date. Then we will partially refund the booking amount. After 3 days refund policy will not be valid.

We are not charging separately for any of the handles.so if you provide handles for any section, we will not refund money. But we will fix it for you for free of cost but all the responsibilities will be on customers.

Once designs are confirmed, then we will need 55 to 80 working days based on the Value of the project. Work schedule will be shared with you once you make the 50% of the of the invoice amount.

We have a delay policy. If we don’t meet the timeline according to the terms and condition penalties will be charged on us and we will refund the amount to you considering the certain terms & conditions.

Yes, There is agreement policy where both parties need to do mutual contract for your project.1500 rs. Will be charged for legal work.

Soft close channel, hinges/mechanisms included in the estimation.

: We consider off white laminate for inside section. We do have other options but up gradation charges will apply.

Painting works are not accounted in the estimation or in work-schedule. But we have our own painting team if you opt for the painting and cleaning services.

Discount will remain same if he overall value doesn’t come below the estimated value of when booking is done.

We are providing referral bonus of 20k rupees/per customer, once referee paid the first instalment (50% of the total invoice value).

We can provide the update in weekly basis but not on daily basis.

We need your floor plan and List of requirements to provide the initial estimation for your interior works.

It all depends on your requirements. Items will be accounted as per your requirements, Hence there is always a probability of amount variation based on the changes of additions/deductions.

You need to pay 10% of the total estimated value of your project to freeze the order and the start the design stage.

No…Electrical wire, switch, Plate, wiring cost and labour cost is included. Any fittings are separately chargeable.

No. Our false ceiling cost considered onlyfor Pop work. If you want us to do the painting services, cost will be charged separately. 

There are always possibilities for scratches on HI-gloss surfaces like acrylic or any Hi-gloss laminations.

Cost for SS Profile shutter/Profile Handles for any Cabinet comes under up gradation…So cost will be added as per the actual.

Every quartz /Granite comes in a particular slab size. And cost will be taken as per how many slab will required for your kitchen or other cabinet.(Exam:- if your kitchen counter top requires 75 sft of slab then we need to take 50 sft*2 no. slab…Rest you can use somewhere else.) 

Cost for stone cladding included work like raw stone, transportation, uploading charges, fixing charges, and putting lacquer on the stone.

We will provide design presentation for your interior works but for any 3D design services, you need to book the order with 5% of total estimation value.

Once the production work is completed we will intimate you for the payment. If there is a delay for initiating the payment from customer side then we won’t be able to shift or start the installation work.

It may vary based on the selection .we has few catalogues and approximately the price will be 300 to 400 rs per one sheet.

There is no restriction for internal shelves. We are providing 2 drawers for each cabinet as default from our side. Also one standard hanging railing rod.

We are providing 2 drawers for each cabinet as default maximum size will of drawers that we are providing is 6" of height 24" of width.

We can mix up to 3 laminates maximum for each room. More than that would be extra cost as per the number of sheets.

We are providing render service as well but it will be chargeable.

We are having 5 most experienced designers along with junior assisting team.

we are providing 3 no. iterations as default. Extra iterations will be chargeable.

In that case you have to opt for 4th iteration.

We will schedule the meeting as per mutual convenience and before every iteration, we can have detailed design discussion call for 2-2:30 hours for each iteration.

Yes, We will provide designs for every individual cabinet, but we will do all together and share everything together for each iteration.

We are working as a team. Our design team will works for you and so there will be lot of ideas and suggestions will pass to you from everyone at all the stages. But changing the designers will be depends on the Asense.

Our design and suggestion will be depends on whatever included in the estimation.

We will provide our utmost possible services. We are one stop solution for all your Home décor requirements.

After the designs shared, you need to give us the written feedback. Then after we will connect again to understand those and after that we need 4 working days to implement those based on the complexity of the changes. Also Design work scheduled will be shared with you after the finalization of your order.

Post design confirmation, we will come and take the measurements to start the production. We can keep completed materials in our factory one month for free of cost then you need to pay Rs.10,000 per month as rental charges.

If selected laminate is not available, then we will inform you immediately for the change. If required, we will revise 3D design but It might affect the timeline.

We are dealing multiple top brands .We have E-catalogues and hard copies aswell.we will share for the selection.

You need to send us a confirmation mail and 1st instalment payment (50% of the total invoice value) to start the Production Part.

 We are closed on all the Sundays and Holidays..

If required, we need to change the fan position as per false ceiling design. Cost will be charged as per actual.

we can only use edge banding for modular make cabinet and shutters…edge banding cannot be used for any kind of hand-made works.

Yeah… we provide only black and white high-gloss option for bathroom cabinet.

We can match 80-90% accuracy for every colour in 3D design.

The laminates comes with 4 ft in width *8 ft I height.

We can provide the Hafele hardware but no for green plywood as we are dedicated OEM partner with Century Plywood.

Post design confirmation, we will provide proper schedule with all the dates and concerned person details.so you can come to our factory and check the materials then after we will proceed for the production.

Yes you can visit any stage of the work scheduled for your projects.

Plywood we are using completely from Century Plywood.( Kitchen down cabinet -Century club prime 710 grade, Rest carcass-303MR grade from Century Sovereign and shutters& most moisture areas- Century premium plus HDHMR boards), Glass & mirror from Saint & Go-Bain, Hardware from Hettich,Edge banding from Rehau or relevant .

Time line will not change even though if there is any mistake from our side. It will only change if there is any specific laminates are not available, we will provide upfront information to you. 

Once we receive the payment along with keys & permission letter to work in your apartment and your house key then only we will be able to provide you a work schedule.

no changes will allow post design confirmation. If you desperately need to change then we need to charge as per the actual and work schedule also will be changed.

We will cover wherever we work. if you wants us to cover entire floor with thick foam, then you need to pay charges for the same.

If there is any damages happened by Asense team, then we will replace/rectify the damages with our own cost but certain T& C will be applicable.

Yes, we do follow all the protocols provided by customer. We have dedicated supervisor for the same for all the projects.

If builder doesn't provide service lift then we need to carry tons of materials via stair case. Uplifting charges will be applicable for each floor.

No.

You can get those works done from your side after we hand over the project to you.

Partitions, thick ledges and rafters made at the site. Those are laminate to laminate finish so no edge banding is possible.

Yes, our design team will support you for selecting the right ones but not physically by going to the shop for purchasing.

We will be cleaning only the cabinet provided by us but if you need the entire house cleaning then you need to opt for the deep cleaning service on a separate cost.

Once the Painting work is completed then only we can fix the false ceiling lights.

We can do it for you but on a separate cost.

We are providing ‘one year limited after sale service’ and ‘10 years warranty on manufacturing defects’.

Based on the selected item, we will provide the warranty details at the end of the project.

It comes from 0-90 days warranty. We are using locks from Europa/Ebco.

We can replace any of doors/shutters; we will surely help you  in that process. Costing will be charged as per actual.

Glass & mirrors doesn't come with any kind of warranty.

We will monitor it during the production and installation stages, if there is any, and then we will replace those before handover the project to you. Timeline is always depend on the availability of the Materials.

Yes, during handover time we will provide the warranty cards and check list details and keys with you.

Once the handover and all the dues are cleared, next day onwards after sales service will effect for your project.

No. you won’t get any replacement for mirror or glasses.

No. Lacquer Glass is a wear and tear material; hence no warranty or replacements are applicable.

You need to contact us and our team will suggest the solution and cost as per actual.

As per our company terms minor scratches on acrylic /HI-gloss sheet are unavoidable.

Wallpaper doesn’t come with any kind of warranty.