Cancellation Policy

Cancellation terms for the agreement regarding Interior design services are as follows:

Cancellation Policy : -

1. Cancellation within 48 Hours of Booking

Any cancellation request must be submitted in writing within 48 hours of the booking payment. After 48 hours, the amount paid shall be non-refundable, except as specifically provided below after signing the agreement.

2. Before the First Design Draft

If the customer cancels before the first design draft is shared:

40% of the booking amount will be deducted as design and service charges.

The remaining 60% will be refunded.

The cancellation request must be submitted within one month from the date of the 10% booking payment or before the first draft is shared, whichever is earlier.

3. After the First Design Draft

If the customer cancels after the first draft but before the second draft:

50% of the booking amount will be deducted as design and service charges.

The remaining 50% will be refunded.

The request must be submitted within 15 days of receiving the first draft or before the second draft is shared, whichever is earlier.

4. After the Second Design Draft

If the customer cancels after the second draft but before the third draft:

90% of the total amount paid will be deducted as design and service charges.

The remaining 10% will be refunded.

The request must be submitted within 15 days of receiving the second draft or before the third draft is shared, whichever is earlier.

5. After the Third Design Draft

No cancellation or refund request will be accepted once the third design draft has been shared.

As part of our ongoing commitment to professionalism and maintaining positive relationships with our clients, we kindly request your cooperation in adhering to the following terms and conditions:

Confidentiality:We request that you maintain strict confidentiality regarding any information, discussions, or documents shared with you during the course of our engagement. This includes but is not limited to proprietary methodologies, trade secrets, and any other confidential information pertaining to our business operations.

Public Reviews and Commentary:We kindly ask that you refrain from posting any reviews, comments, or feedback regarding your experience with our company on public platforms, including but not limited to Google Reviews, social media platforms (such as Facebook, Twitter, LinkedIn, etc.), blogs, or YouTube channels. Your decision to withdraw from the project should not be subject to public scrutiny or commentary.

Negative Feedback:While we value constructive criticism and feedback, we request that any negative feedback or concerns you may have regarding our company, its services, or personnel be communicated directly to us in a private and respectful manner. We are committed to addressing any issues or grievances you may have encountered during the course of our engagement and strive to continuously improve our services.

Non-Dissemination:We ask that you do not disclose any information or opinions regarding your experience with our company to any third parties, including but not limited to other clients, vendors, or industry contacts. Maintaining confidentiality and discretion is essential to preserving the integrity of our business relationships. We trust that you understand the importance of adhering to these terms and conditions, as they are designed to protect the reputation and goodwill of both parties involved. Your cooperation in this matter is greatly appreciated and will contribute to the smooth and respectful conclusion of our engagement.

If you have any questions or concerns regarding these terms, please do not hesitate to contact us. We are more than happy to address any issues or clarify any points of confusion.

But once you send us an agreement mail from your side writing that all the points mentioned are agreed by you then we will start the refund process, which will take 30 working days and that will be refunded to you through cheque. Kindly share your Account address in the reply mail so that we can directly send it over, once processed by our team.

This confirms that all agreements with Asense Inside Private Limited, including all associated terms and conditions, shall be null and void and have no further force or effect.

These cancellation terms apply only during the design stage and are subject to the other terms and conditions mentioned in the agreement. Any applicable refund will be processed by Asense Interior after one month from the date of receiving the written cancellation request. Requests submitted beyond the timelines stated above will not be considered.